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    • 业务专栏
    • 服务英语
    Lesson 2 › 处理退货的事

    处理退货的事

    S= Salesperson(售货员) C= Customer(顾客)

    The customer has just picked out a shirt and a pair of pants and the salesperson is gift-wrapping them for him.

    顾客只挑了一件衬衫和一条裤子,接着店员把它们包起来给他。

    C: What is your policy on returns?

    顾客:你们怎?#21019;?#29702;退货的事?

    S: If you bring them back with your receipt within seven days, you'll get a full refund. Also, if you need alterations to the pants, just bring them in and we'll do them for free.

    店员:如果您在7日之内携带收据退货,就可全额退款。此外,如果您需修?#30446;?#23376;,就把它们带来,我们会免费服务。

    C: Sounds good.

    顾客:听起来不错。

    S: That'll be $70, please. Will you be paying by cash or charge?

    店员:一共70美元,您要付现金还是刷卡呢?

    C: Charge. Here's my card.

    顾客:刷卡,这是?#19994;目ā?

    S: Okay, sir, here you are. Thank you very much.

    店员:好了,先生,请收回去。非常谢谢您。

    单词学习笔记

    1.pick out… 挑选……

    例:Tracy went to the department store to pick out some gifts for her friends. (特蕾西到百货公司为她朋友挑选一些礼物。)

    2.bring sth back 带回某物= bring back something

    例:Mr. Wilson made a business trip to. Europe and brought back some souvenirs for his children. (威尔森先生到?#20998;?#20986;差,并为他的孩子带回一些纪念品。)

    3. receipt n.收据

    4.refund n.退款

    5.alteration n. 修改;改变

    alter vt. 修改(衣服,房屋等);改变(形状,外貌等) make an alteration to sth 修改/变更某物 例:Because of his spy's report, the general made several alterations to his battle plan. (由于情报人员的报告,那位将军把作战计划做?#24605;?#39033;修正。) Your skirt should be altered; it's too long. (你的裙子应该改一改,它太长了。)

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